Manager, Customer Success

At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! We’re looking for a strategic and execution-obsessed Manager of Customer Success to lead a team of high-performing Customer Success Managers (CSMs). This person will own the health and success of their team’s Book of Business (BoB), drive execution of our Customer Engagement Process (CEP), and coach CSMs to deliver exceptional customer experiences that maximize adoption, expansion, and retention. This isn’t your typical customer success job. We move fast, thrive in ambiguity, and live for the win. If you love rolling up your sleeves and have a borderline unhealthy obsession with customer outcomes, this role’s for you. The Role Team & People Leadership Lead and inspire a team of CSMs focused on mid-market to enterprise accounts. Drive accountability, execution, and a high-performance culture with clear KPIs and coaching frameworks. Mentor and develop CSMs at all levels, from onboarding new hires to leveling up seasoned pros. Create clarity in chaos: Navigate ambiguity, shifting priorities, and fast-changing conditions with poise and urgency. Customer Strategy & Execution Oversee execution of our Customer Engagement Process (CEP) across your team’s BoB: Adoption accounts : Ensure onboarding is smooth and value realization is fast. Expansion accounts : Identify and act on cross-sell, upsell, and new use case opportunities. Renewal risk accounts : Intervene early, run risk mitigation plays, and execute save plans. Use health scores, adoption data, and renewal timelines to dynamically prioritize accounts at scale. Lead and participate in internal renewal strategy calls, deal reviews, and executive business reviews (EBRs). Cross-functional Collaboration Partner closely with Sales, Services, Solutions, and Product to deliver seamless customer experiences. Act as a voice of the customer internally—surfacing feedback, blockers, and opportunities to inform roadmaps and strategy. Qualifications 5+ years in Customer Success, with at least 2 years managing high-performing CSM teams. Exceptional prioritization, ownership mindset, and execution horsepower. Experience managing B2B SaaS customers at scale (mid-market to enterprise). Proven success executing playbooks across onboarding, renewal, expansion, and churn risk. Comfortable operating with limited direction in a high-change environment. Strong communication and collaboration skills across multiple stakeholders. Ability to operate at scale to manage hundreds of accounts, be data driven, and obsessive with ownership mindset. Bonus Points Experience with ClickUp (or similar work management software). Familiarity with Gainsight, Salesforce, or other CS tech stacks. Ability to interpret customer data and health metrics to drive actions. You’ve built or scaled CS processes in a fast-growth environment. This Role Is NOT for You If: You wait for someone to tell you what to do. You’re easily overwhelmed by ambiguity or change. You prefer slow, linear execution over bias for action. Our Culture We’re a team of doers, owners, and customer-obsessed humans. We thrive on speed, clarity, and results, and we laugh a lot along the way. If you love strategy and getting your hands dirty, you’ll fit right in. #LI-JMS #LI-REMOTE Salary and Benefits At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location, interview performance, years of experience, education level, and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our company’s compensation philosophy. This position is eligible for the following benefits and perks: Equity 401k Health, Dental, and Vision insurance Spending accounts Life & Disability Paid parental leave Flexible paid time off Enhanced employee assistance program Employee wellness stipend Professional development stipend USA Salary Range (OTE)$160,000—$180,000 USD Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details. If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details. Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions. ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com . We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to [email protected].