Description:
At our law firm, Edgar Snyder & Associates, we help victims. We have represented over 75,000 injured people and recovered over a billion dollars on behalf of our clients.
We are excited to add a Weekend Intake Specialist to our Intake team! This is an exciting opportunity for an experienced Intake Specialist or Call Center Representative to join a successful, high functioning team.
? This is a remote, full-time position with a four-day work week (Friday ? Monday). The successful candidate must be within a reasonable proximity to the Pittsburgh Headquarters office and be able to come into the office for occasional on-site meetings or events.
Working at ESA, our employees enjoy a generous benefits package, professional development, a company dedicated to D&I, and a fast-paced environment where we care for our clients. If our core values of excellence, honesty & integrity, trust & fairness, client-centeredness, empathy, and professionalism connect with you, then you should apply today!
Core Job Functions:
? Will handle incoming calls and new client calls for evaluation in the areas of Personal Injury, Workers Compensation, Medical Malpractice, Employment Law, and Social Security.
? Completes new client intakes and screening potential clients, resolving actions to complete missing or unknown information and forwarding all calls to the appropriate attorney (phone or email).
? Tracks and responds to callers professionally and focused on customer service as well as obtaining all needed data for proper referral actions, to include accurate completion of the Call Sheet.
? Excellent phone etiquette and outstanding customer service. Must also be a team player and able to assist others in the department to accomplish daily tasks.
? Completes assigned work in a timely manner to build positive relationships.