Company Overview: American Express, a globally recognized brand, is a leader in providing innovative financial services and products. Known for its customer-centric approach, American Express is dedicated to delivering exceptional service and building lasting relationships with its customers. Join a company that values integrity, service, and innovation.
Job Summary: As a Virtual Customer Care... Professional, you will be the face of American Express, providing world-class service to our customers. You will handle a variety of customer inquiries and issues, ensuring each interaction leaves a positive impression of the company. This is a remote position, allowing you to work from the comfort of your home while making a significant impact on our customers experiences.
Key Responsibilities: ? * Provide exceptional customer service via phone, email, and chat ? * Address and resolve customer inquiries and issues in a timely and effective manner ? * Educate customers about American Express products and services ? * Maintain up-to-date knowledge of company offerings and policies ? * Identify and escalate complex issues to appropriate departments ? * Follow up with customers to ensure their issues are resolved satisfactorily ? * Document all customer interactions accurately in the CRM system ? Required Skills and Qualifications: ? * Excellent communication skills, both verbal and written ? * Strong problem-solving abilities ? * Ability to multitask and manage time effectively ? * Proficiency with CRM software and other customer service tools ? * High school diploma or equivalent required; a bachelors degree is preferred ? * Previous customer service experience, particularly in a virtual environment, is a plus ? Experience: ? * Minimum of 2 years in a customer service role, with a preference for experience in financial services ? * Experience working remotely is highly desirable ? Working Hours: ? * Full-time position with flexible working hours, including evenings, weekends, and holidays to accommodate customer needs ? Knowledge, Skills, and Abilities: ? * In-depth understanding of American Express products and services ? * Ability to handle sensitive information with discretion ? * Strong organizational skills and attention to detail ? * Ability to work independently and as part of a team ? * High level of empathy and customer-centric mindset ? Benefits: ? * Competitive salary and performance-based bonuses ? * Comprehensive health, dental, and vision insurance ? * 401(k) with company match ? * Paid time off and holiday pay ? * Professional development opportunities ? * Employee wellness programs ? * Access to employee assistance programs ? Why Join Us: ? * Be part of a globally respected company known for its commitment to customer service excellence ? * Enjoy the flexibility of working from home ? * Grow your career with opportunities for advancement within the company ? * Work in an inclusive environment that values diversity and encourages innovation ? How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume along with a cover letter detailing your relevant experience and explaining why you would be a great fit for this role
