Virtual and Physical Workspace Administrator

About the Role

The Walt Disney Company is seeking an IT Operations Coordinator for Disney Vacation Club in Lake Buena Vista, Florida. This full-time role will provide technical support and guidance to ensure the smooth operation of the Disney Vacation Club Sales Channel.

This position will report to the Sales & Operations Project Manager and will be responsible for providing system solutions and impact decisions to meet business needs.
Job Responsibilities
? Process hardware updates for onboarding, transfers, leaves of absence (LOAs), and separations.
? Conduct regular hardware inventory audits to track and monitor devices.
? Partner with Business Operations and Business Technology to provide system solutions and impact decisions.
? Perform, coordinate, and implement User Acceptance Testing (UAT) for new system software releases, incident resolutions, and evaluate system solutions.
? Communicate system issues, incidents, downtimes, software releases, and outages for DVC Sales & Operations to Tech Partners and DVC leadership.
? Document, monitor, and analyze resolutions and improvements for interfacing DVC business systems.
? Assist with computer setup, troubleshooting, and daily support for system and equipment issues.
Requirements
? 2+ years of experience supporting operations applications.
? Ability to move and lift up to 30 lbs.
? Must have a valid FL Driver's License with a clean driving record.
? Must be comfortable driving and maintaining various sizes of vehicles up to 15 passengers.
? Ability to stand or sit for prolonged periods of time.
? Experience handling confidential information and effectively communicating incidents and resolutions to various levels of leadership.
? Advanced knowledge of computer systems and applications.
? Passion for continuous improvement within information technology or project management from an operations perspective.
? Technical skills to quickly learn systems, work independently, and collaborate in a diverse team.
Preferred Qualifications
? Previous Experience in a System or Technical Support role.
? Previous Experience with Walt Disney World Systems.
? Troubleshooting Methodology (Root Cause Analysis).
Benefits

We offer a competitive salary range of $60,000 - $75,000 per year, depending on experience, as well as a rewards package to help you live your best life.

Apply Job!