US Customer Support Rep (Remote) - 1 year contract

To be successful in this role, you should be focused on the customer and providing white-glove care to all sellers. You are observant and detail-oriented. You possess an understanding of the business, our products, and services, you are deadline-driven and customer-focused. The ideal candidate must possess great communication skills and be able to prioritize tasks, respond with care and be... resourceful in all you do. You are organized, reliable, and results-oriented. The goal is to support our buyers and sellers, completing auction execution and quality checks throughout the process. Your goal every day is to create new customers by giving our current customers stellar customer service so they talk about us every chance they have. Our top agents are genuinely excited to help our customers. They?re patient, empathetic, and passionately communicative. They can put themselves in our customers? shoes and advocate for them when necessary. Working in a contact center is NOT for everyone, and we recognize that! The work is challenging but rewarding. Some days can be more stressful than others as your role requires your patience at times while listening to customers who have experienced upset with their service. BUT, if you persevere, you will feel rewarded in knowing you have provided quality service that truly helped someone in need. This is a full-time position with rotating shifts - 7 days a week between the hours of 8:00am and 8:00pm EST. If you are NOT willing to work in this environment, this position is not for you. This position is a remote (work from home) position that must reside in the United States and therefore you must meet the minimum IT requirements of High speed internet, minimum speed of 10-15Mbps download and 4-6Mbps upload. If you are unable to meet these requirements, unfortunately, you will not be considered for this role. Key Responsibilities: ? Supporting our customers via phone, email, and live chat ? Manage large amounts of inbound and outbound customer calls ? Scheduling shifts and dispatching team members, based on location, availability, skills, etc ? Regularly touching base (quarterly) with all auction team members via Regional Team Meetings for rapport ? Proactive planning so that there are zero issues with all auction tasks (eg. winter operations, site nuances, and any removing obstacles to delays for catalog being published, ability for team members to complete assigned tasks) ? Troubleshoot Tech issues ? Provide logistical support for auction teams, buyers and sellers ? Administer and maintain customer accounts ? Ensuring that all training is complete and stay up to date on all improvements to process and procedures ? Other tasks as needed Skills and Experience: ? 2 years of proven customer support experience ? Excellent verbal and written communication skills ? Exceptional organizational skills ? Self-motivated, ambitious, and driven to meet deadlines ? Comfortable with technology; able to learn to use new programs ? Able to work independently and as part of a team ? Strong active listening skills, Ability to demonstrate empathy while building rapport ? Comfortable using Google Suite and Microsoft Office (Excel, Word) ? High attention to detail ? Strong problem-solving skills ? High school education (College preferred) Inclusive and Diverse Culture Here at MaxSold, we embrace our differences. We are committed to furthering our culture of inclusion. Our core values and leadership principles guide our team members to seek diverse perspectives, to learn from one another, to be curious and to build trust. MaxSold is committed to a diverse and inclusive workplace. MaxSold is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] Work/Life Balance Our team values work-life balance. Striking a healthy balance between personal and professional life is crucial to happiness and success at MaxSold. We are happy to offer a flexible schedule so team members can have a more productive and well-balanced life?both in and outside of work

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