Description
The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Key job responsibilities
Effectively communicate in a clear and professional manner at all times
Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
Effectively manage sensitive cases by reporting up the escalation matrix
Demonstrate excellent time-management skills
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Basic Qualifications
Qualitative Requirements ?Graduation in any specialization from a recognized university. ?Excellent communication skills (written and verbal) in language. ?Ability to communicate correctly and clearly with all customers ?Good comprehension skills ? ability to clearly understand and state the issues customers present ?Ability to concentrate ? follow customers issues without distraction to resolution ?Work successfully in a team environment as well as independently ?Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer ?Excellent typing skills ?Demonstrates an ability to successfully navigate websites ?Demonstrates a proficient knowledge of email applications
Preferred Qualifications
? Logistics background and Experience in similar role * Proficient in Excel
Company - ASSPL - Telangana
Job ID: A2837929