Description: ? Assistant to Call Center Consultant ? Location: Kansas preferred (open to candidates from anywhere in the US willing to travel) ? Responsibilities: Assist the Call Center Consultant/Federal Training team in coordinating and executing training programs. ? Facilitate call center training sessions, ensuring high-quality delivery and adherence to established protocols. ? Conduct new hire training sessions, providing comprehensive guidance and support to incoming employees. ? Utilize HR expertise to assist in talent acquisition processes, including candidate screening and onboarding. ? Provide executive assistance to senior management as needed, including scheduling, correspondence management, and meeting coordination. ? Coordinate logistics for training events, including venue booking, travel arrangements, and accommodation. ? Maintain accurate records of training attendance, feedback, and performance metrics. ? Collaborate with internal departments to ensure alignment of training objectives with organizational goals. ? Participate in regular meetings and training sessions to stay updated on industry trends and best practices. Requirements: ? Bachelor's degree in Human Resources, Business Administration, or related field preferred. ? Minimum of 2 years of experience in call center training and quality assurance. ? Proven experience in conducting new hire training programs. ? Strong understanding of HR principles and practices. ? Excellent organizational and time management skills. ? Exceptional communication and interpersonal abilities. ? Proficiency in Microsoft Office suite. ? Ability to travel as needed, with availability on specified training dates (April 23, 24 & 25; August 20, 21 & 22). Benefits: ? Opportunities for professional development and advancement. ? All expenses paid for travel related to training events.
