SaaS Onboarding & Implementation Specialist (FULLY REMOTE)

Description: ? Be the first point of contact after a new customer enrolls in product trial; answering any immediate questions and establishing positive customer relationships ? Serve as a trusted advisor and platform expert who helps new users navigate through WhatConverts; hosting onboarding calls and support sessions as necessary ? Conduct onboarding calls with new customers that are engaging, purposeful, and effective ? Perform product demonstrations for customers who enroll in a product trial period organically ? Conduct analytical review of usage for customers in trial; ensuring their accounts are healthy and the customer is gaining max benefit from the WhatConverts product before making financial commitment ? Work closely with both Support Team and Sales Team; including providing assistance in responding to incoming support requests and/or sales inquiries ? Be a dynamic problem solver, a multi-tasking extraordinaire, and a key contributor to our success ? Be a team player who... embraces our company values of Innovation, Integrity, and Initiative Requirements: ? Must be located in EST time zone to qualify ? 2+ years of experience in a combination of corporate onboarding and technical support roles, previous SaaS experience is required ? 2+ years of experience working with a modern frontend stack (JS, React, etc.), preferred ? Strong knowledge of Google Analytics, or similar web analytics experience ? Must have prior hands-on experience working within a CRM ? A willingness to learn new things as our company grows ? Strong written and verbal communication skills ? Ability to analyze problems, develop and execute creative, customer-focused solutions ? Demonstrated ability to quickly learn SaaS software and become an expert in its functionality ? Strong time management and data organization skills ? Previous experience in a sales related role preferred, but not required Benefits: ? Remote first company - we believe in breaking down barriers of bureaucracy and empowering our remote team members to work agilely to accomplish more in a shorter amount of time. ? Immediate impact - the moment you join our team we hand you the reins to work on projects independently and make a direct impact. ? Health/Wellness - we offer a variety of premium medical insurance plans, as well as dental and vision insurance - making sure you have access to the coverage that works best for you. WhatConverts covers 100% of the premium cost for individual employee coverage under selected base plans, as well as the full cost of employee Life/LTD/STD insurance coverage. ? Employee support - we provide an Employee Assistance Program (EAP) that offers counseling, legal, debt management, and travel assistance services free of cost to our employees. ? Time off - in addition to paid holidays, WhatConverts offers both flexible time off and competitive PTO plans that continue to offer greater rewards to long-term employees. ? Diversity and inclusion - our workplace is positive, supportive, and inclusive and we ask all new hires to bring that same approach