We are looking for a dynamic and customer-oriented Live Chat Agent to join our support team. The successful candidate will be responsible for providing real-time assistance to customers via our live chat platform. This role requires excellent communication skills, the ability to multitask, and a strong commitment to customer satisfaction.
Key Responsibilities: ? Customer Support: ? Provide prompt and professional responses to customer inquiries via live chat. ? Address customer issues, questions, and concerns efficiently and effectively. ? Guide customers through troubleshooting processes and provide step-by-step assistance. ? Problem Resolution: ? Identify customer needs and provide appropriate solutions or escalate issues to higher-level support when necessary. ? Ensure all customer interactions are logged and documented in the CRM system. ? Product Knowledge: ? Maintain a thorough understanding of the company?s products, services, and policies. ? Provide accurate information and... recommendations to customers based on their needs. ? Customer Relationship Management: ? Build and maintain positive relationships with customers by delivering excellent service. ? Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided. ? Team Collaboration: ? Work closely with other support team members to ensure seamless service delivery. ? Participate in team meetings and training sessions to stay updated on new products, services, and support processes. ? Feedback and Improvement: ? Gather customer feedback and report common issues to the team for continuous improvement. ? Suggest enhancements to live chat support processes and tools to improve efficiency and customer satisfaction
