About the Role: We are seeking experienced customer support specialists with a focus on providing high-quality service to Enterprise-level Customers (Healthcare Facilities). You?ll be responsible for owning and resolving issues raised by these clients, ensuring that they receive prompt, tailored solutions that meet their specific needs. Key Responsibilities: ? Manage and resolve escalated queries from business customers via phone, chat, and email. ? Collaborate with internal teams (e.g., legal, billing, operations, etc.) to solve complex customer issues and ensure timely resolution. ? Ensure all customer interactions are tracked, and issues are resolved within established service-level agreements (SLAs). ? Provide professional, empathetic service to enterprise clients, particularly during high-stakes situations. Skills and Experience: ? 3-4+ years of experience providing specialized customer support, B2B preferred, ideally within a SaaS or enterprise software environment. ? Proven experience managing escalations and maintaining strong relationships with business customers. ? Experience working towards High CSAT (>90%) and QA scores in B2B environments. ? Ability to handle an average of 30+ calls and 15+ emails daily, with a focus on resolution and customer satisfaction. ? Familiarity with SLA management and complex customer issue resolution. Why Work at CBH? ? Join a fast-paced, innovative startup unicorn that is making a difference in the lives of tens of thousands of customers. ? Work remotely with a diverse team from around the world. ? Access opportunities for personal and professional growth, with support to develop new skills and explore different areas of the business. System Requirements: ? A reliable laptop/desktop (no Chromebooks or Linux OS). ? Minimum 20 Mbps wired internet connection. ? Wired headset. ? Quiet, distraction-free working environment. ? Stable power and internet connectivity. If you're excited to provide excellent customer service and thrive in a fast-paced environment, we encourage you to apply today!
