Remote Customer Service Specialist - Part Time After Hours

Employer Industry: Healthcare Services

Why Consider This Job Opportunity...
? Comprehensive medical, dental, vision, life insurance, and legal services available from the first day of the month after hire date
? Tuition Assistance available from the first day
? Opportunity for career advancement and growth within the organization
? Paid Time Off benefit combines vacation, sick days, holidays, and personal time
? Disability insurance paid for by the employer
? Adoption assistance available

What To Expect (Job Responsibilities)
? Answer a high volume of inbound calls for assigned practices, serving as the initial point of contact for healthcare needs
? Navigate the electronic health record to validate and capture patient information, ensuring accurate data entry while maintaining privacy and security
? Manage call resolutions for scheduling appointments, refilling medications, obtaining insurance referrals, and other patient inquiries
? Schedule patient visits based on provider preferences and verify insurance eligibility
? Communicate professionally and respectfully with patients, providers, and staff to provide excellent customer service

What Is Required (Qualifications)
? High School Diploma or GED
? 2-5 years of experience in a customer service role
? No supervisory experience required
? Ability to work in a constant state of alertness and in a safe manner
? Proficiency in navigating electronic health records and managing patient information

How To Stand Out (Preferred Qualifications)
? Experience in a healthcare-related customer service position
? Knowledge of insurance basics and electronic health records systems
? Familiarity with patient scheduling and appointment management
? Strong critical thinking and problem-solving skills
? Exceptional verbal communication skills

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