Remote Customer Service Representative Job at Concentrix

Work from Home Customer Service Representative Company: Concentrix... Position: Customer Service Representative Job Type: Full-time, Part-time Location: Remote/Work from Home About Concentrix: Concentrix is a global technology company specializing in customer engagement and business performance improvement. With over 225,000 employees worldwide, we deliver innovative solutions and exceptional service to clients in various industries. Our mission is to connect businesses with their customers, helping to build valuable relationships that drive success. About the Role: We are currently hiring Customer Service Representatives to join our remote team. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction by providing excellent support and assistance. This work-from-home position allows you to work in a flexible environment while utilizing your communication and problem-solving skills to deliver exceptional service. Responsibilities: ? Handle inbound customer inquiries via phone, email, and chat ? Effectively troubleshoot and resolve customer issues ? Provide accurate and detailed information to customers regarding products and services ? Assist with new customer onboarding and account setup ? Document and update customer records in the CRM system ? Strive for first-call resolution and customer satisfaction ? Collaborate with team members and cross-functional departments to resolve complex customer issues ? Meet key performance indicators (KPIs) including average handling time, quality, and customer satisfaction Requirements: ? High school diploma or equivalent ? Prior customer service experience is preferred ? Excellent verbal and written communication skills in English ? Proficient computer skills and ability to navigate multiple systems simultaneously ? Strong problem-solving and decision-making abilities ? Ability to work in a fast-paced and dynamic environment ? Home office setup with a reliable internet connection ? Flexible availability, including weekends and holidays Benefits: ? Competitive salary with performance-based incentives ? Comprehensive training program ? Opportunity for career growth and advancement ? Flexible work schedule ? Work-from-home setup ? Medical, dental, and vision insurance ? Company-matched retirement plan ? Paid time off and holiday pay How to Apply: If you are interested in joining our team as a Work from Home Customer Service Representative, please submit your resume and cover letter to [email protected]. In your cover letter, please mention your availability, desired work hours, and briefly describe your previous customer service experience. Note: Only qualified candidates will be contacted for an interview. At Concentrix, we value diversity and are committed to equal opportunities. We embrace and encourage applicants of all backgrounds and experiences to apply