Posted: Dec 8, 2025
Job Overview: Omada Health, a pioneering digital health company, is seeking a highly skilled and compassionate Member Support Agent to join our remote team! As a Member Support Agent, you will be the primary point of contact for our members, providing top-notch support and guidance on our programs, mobile and web apps, linked devices, insurance coverage, billing, and more. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced, ever-evolving environment, we want to hear from you! Key Responsibilities: Communicate and provide exceptional support to members over a high volume of incoming phone inquiries and emails, embodying our company mission and values. Process applications with accuracy and attention to detail in a timely manner, ensuring seamless member experiences. Solve issues and go above and beyond to provide world-class member experiences, increasing overall member satisfaction. Work autonomously, continuously learning, and adhering to meeting schedules, times, and priorities. Act with discretion and confidentiality when handling member information, and develop and maintain an aptitude and knowledge of our products, processes, and systems. Requirements: 2+ years of front-facing customer service experience, preferably in a health or tech industry. High performers with a proven track record of exceeding expectations. Technological skills: experience with iOS and Mac, navigating multiple systems at once, and familiarity with Slack, Google Suites, and Zendesk. Strong communication, problem-solving, and critical thinking skills. Confidentiality, learner mindset, personable, accountable, process-oriented, and proactive. What We Offer: Competitive salary ($16.67/hr - $19.50/hr) with generous annual cash bonus. Remote-first work-from-home culture. Generous vacation time. Monthly internet/phone stipend. Lifestyle Spending Account (LSA). Two giftable Omada enrollments per calendar year. Our Culture: At Omada Health, we strive to embody the following values: Cultivate Trust. Seek Context. Act Boldly. Deliver Results. Succeed Together. Remember Why We're Here. How to Apply: If you're excited about this opportunity and ready to join our team, please click here to submit your application. We can't wait to hear from you! Apply for this job