Client relationships are our top priority. We are looking for a dedicated and client-focused account manager to maintain client accounts and serve as our main point of contact. We expect the individual in this role to help us build meaningful, long-lasting relationships that move our business forward. The ideal candidate will have a passion for helping others and a drive for providing exceptional... customer service. Applicants should be proficient with audits, spreadsheets, and other productivity software. This is a full-time position with a pay range of $45-60K + commission commensurate with background and experience.
Essential Duties/Responsibilities:
? Work with clients to develop and maintain strong relationships. They may also connect with key business executives and stakeholders.
? Will be the main/first point of contact for assigned clients/region.
? Identify new business opportunities among existing clients.
? Negotiate contracts and pricing with clients.
? Monitor accounts and ensure client satisfaction.
? Partner with internal recruiting team to ensure client staffing needs are shared and fulfilled.
? Prepare and present reports on account performance.
? Provide feedback to help management team understand client needs to boost satisfaction, gain trust, and increase repeat business.
? Collaborate with business development team to respond to new RFP?s within account manager?s region/accounts.
Competencies
? Proficiency in CRM (Customer Relationship Management).
? Demonstrated ability to build and maintain strong client relationships.
? Strong time management abilities, with proven aptitude for remote work.
? Excellent verbal and written communication skills.
? Proficiency in listening skills, negotiation and problem-solving.
? Proven ability to manage multiple projects at one time.
Minimum Education/Certification
? 4-year degree or equivalent experience.
Minimum Experience
? 3+ years? experience in healthcare account management.
? Travel nurse industry preferred.
? VMS account management experience preferred.
? Federal/state government experience is preferred.
? Working knowledge/competency in Microsoft Office suite.
Physical Requirements and Working Conditions
? Position is sedentary in nature.
? Potential travel up to 25%.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
? 401(k)
? Health insurance
? Paid time off
Experience level:
? 3 years
? 4 years
? 5 years
Schedule:
? Monday to Friday
Supplemental pay types:
? Commission pay
Travel requirement:
? Up to 25% travel
Experience:
? Account management: 3 years (Required)
Work Location: Remote