Director, Claims - E&S/Specialty (Commercial, E&S/Specialty ...

If you?re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide?s Property and Casualty team could be the place for you! Location: The location of this position is flexible and open to virtual and/or remote based applicants. What to Expect: As the Commercial, E&S, and... Specialty (CLESS) Property Claims Director leading Programs, Alternative Ventures and Innovation, and Litigation, you will be accountable for large, complex losses and litigation for Commercial and Personal Lines Contract and Wholesale E&S, P&C Programs, Alternative Ventures, and Litigation for the entire CLESS property claim organization. In this role, you will be responsible for leading leaders and providing technical claim expertise to domestic and foreign distribution partners as well as Commercial and E&S/Specialty Underwriting, Product and Pricing. Additionally, you will direct the activities of claims teams including strategic initiatives to assure claim cost and operating expenses are controlled, superior claim servicing and quality is provided, and specialized talent is acquired, developed, and retained. Ideal Candidates will have: Experience handling claims (or leading a team) within Programs, Alternative Ventures and Innovation and Litigation preferred. Experience leading a virtual team is highly preferred. Experience leading leaders is preferred. (Internal Use Only) Compensation Band: H4 Job Description Summary The Excess Surplus (E&S) Claims team handles some of the most unique and interesting insurance claims at Nationwide. Many have complicated risks and loss history, requiring us to be adaptable and resilient in our work to help customers. If you love a challenge and can apply outstanding organizational, investigative and communication skills to your work, we want to hear from you! As a Director, you'll lead the investigation, evaluation and resolution for all levels of claims in assigned region or line of business. You'll drive the communication and performance for all claims to achieve desired operational results, including customer service, indemnity and expense outcome and strategic alignment with division goals and objectives. To succeed, you'll work with claims leaders to develop training plans and strategies for the division and develop, coach, train and mentor individual team members. You'll advise and support the corresponding Underwriting operation. Job Description Key Responsibilities: Directs the operation of the department to include planning, annual budget preparation and monitoring, projecting human resource and customer needs, hiring, motivating, promoting, developing and performance management of staff. Provides claims handling expertise to new product development and account creation and leads, in partnership with Underwriting, new product development and management. Builds and maintains relationships with agents, brokers and underwriters. Develops and implements plans to solve business problems related to the customer's business and the service/products provided by management liability. Provides technical consultation/direction to all claim professionals. Functions as a content specialist to help develop training curricula. Evaluates claims, in a timely manner, to identify and manage reserves according to company standards and best reserving practices. Reviews and analyzes files to ensure adherence to division guidelines and best claims handling practices. Reviews claim quality results to identify coverage trends and to ensure consistency in policy interpretation. Recommends training or other appropriate action. Manages the claims processes consistently within a technical specialty. Coordinates efforts with other specialty claims functions such as Claims Legal, Recovery, CQR, SIU and claims staff support. Provides direction and mentorship on all aspects of litigation management. Connects with reinsurance auditors to research and answer questions on specific claims. May perform other responsibilities as assigned. Reporting Relationships: Reports to Associate Vice President or Vice President. Three or more direct reports. Typical Skills and Experiences: Education: Undergraduate degree preferred. Completion of general insurance courses, such as IIA, AEI and/or CPCU preferred. Leadership/management classes and/or insurance technical classes preferred. Experience: Ten years claims experience, including five years in claims management preferred. Requires multi-line experience with exposure to the general agency system. Knowledge, Abilities and Skills: Multi-line, multi-jurisdictional, and E&S experience is helpful. Knowledge of the general agency system, state insurance department regulation, unfair claim handling regulations and a good understanding of tort law. Ability to effectively connect with individuals and groups. Effective listening, verbal and written communication skills necessary for customer contact, negotiation, presentations, project management, personnel management, technical and non-technical contacts preferred. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the Vice President and HR Vice President. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Not Eligible (exempt) Working Conditions: Normal office environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. We currently anticipate accepting applications until 02/22/2024. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here. Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. This position could be filled within any of the lower 48 U.S. states. #claims Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247. For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov) https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. The national salary range for Director, Claims - E&S/Specialty : $121,000.00-$233,000.00 The expected starting salary range for Director, Claims - E&S/Specialty : $131,000.00 - $197,000.00 At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care ? and we?ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can feel the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're a great place to work, too, and let us know ? can you see yourself at Nationwide? Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law

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