Job Responsibilities:
? Processes inbound complaint system fulfillment
? Uses a knowledge database and follows standard operating procedures (SOP) to respond to various requests...
? Navigates multiple computer systems and applications
? Documents each contact in a database
? Performs other duties as assigned
Qualifications:
? High School diploma or GED and at least 3 years of professional experience OR
? Associates Degree and at least 1 year of professional experience OR
? Bachelors Degree
? Must have an active Public Trust Security clearance.
? Attention to detail with a high level of data entry accuracy
? Ability to follow documented guidelines and procedures, including strict adherence to privacy guidelines when accessing secure systems
? Efficient typing (40 WPM) and computer skills including experience with outlook, MS Word and Excel
? Must possess excellent time management skills and dependability to meet daily quotas and required goals or deadlines
? Able to work an 8 hours shift between the hours of operation 8am 8pm Monday through Friday based on business needs