CVS Health Customer Support Representative (Remote)

CVS Health as a Customer Support Representative! Work remotely and play a crucial role in delivering exceptional service to our customers. Utilize your communication skills to assist with inquiries, resolve issues, and ensure customer satisfaction. Collaborate with a supportive team while enjoying the flexibility of remote work. Take the opportunity to make a difference in people's lives while advancing your career with a reputable company like CVS Health. Apply now and embark on a rewarding remote career journey. Job Responsibilities: ? Provide courteous and professional assistance to customers via phone, email, and chat channels. ? Address customer inquiries regarding prescriptions, insurance coverage, product information, and general healthcare-related questions. ? Process orders, refill requests, and medication transfers accurately and efficiently. ? Collaborate with pharmacy teams and other departments to resolve customer issues and ensure timely resolution. ? Educate customers... on available services, programs, and resources to meet their healthcare needs. ? Adhere to company policies and procedures while maintaining confidentiality and privacy standards. ? Utilize customer relationship management (CRM) software to document interactions and track customer feedback. ? Meet or exceed performance metrics, including call quality, customer satisfaction, and productivity targets. Requirements: ? High school diploma or equivalent; college degree preferred. ? Previous customer service experience in a call center or healthcare setting preferred. ? Strong communication skills, both verbal and written, with the ability to actively listen and empathize with customers. ? Proficiency in navigating computer systems and utilizing software applications. ? Ability to multitask in a fast-paced environment while maintaining attention to detail. ? Flexibility to work varying shifts, including evenings, weekends, and holidays. ? Commitment to providing exceptional customer service and resolving customer issues with professionalism and efficiency. ? Familiarity with pharmacy terminology, prescription medications, and insurance coverage is a plus. Benefits: ? Competitive compensation package with opportunities for advancement. ? Comprehensive benefits package, including health, dental, and vision insurance, retirement savings plans, and employee discounts. ? Remote work arrangement with the flexibility to create a comfortable work-life balance. ? Ongoing training and professional development opportunities to enhance your skills and career growth. ? Join a supportive and collaborative team dedicated to making a positive impact on healthcare delivery and customer satisfaction. How to Apply: If you're passionate about helping others and want to join a dynamic team dedicated to making a difference in healthcare, we want to hear from you! Visit our careers page at [CVS Health remote jobs] to view available positions and submit your application online. Join us in our mission to improve health outcomes and enhance the customer experience at CVS Health