We are seeking a dedicated and enthusiastic customer support representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive experience for our customers.
Key Responsibilities...
? Customer Interaction: Respond to customer inquiries via phone, email, chat, or in-person with professionalism and empathy.
? Issue Resolution: Identify and resolve customer issues promptly and effectively, escalating complex issues to higher-level support as needed.
? Product Knowledge: Develop a deep understanding of our products//services to provide accurate information and support.
? Documentation: Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
? Feedback Collection: Gather customer feedback to identify areas for improvement and communicate suggestions to relevant teams.
? Follow-Up: Ensure follow-up with customers to confirm that their issues have been resolved to their satisfaction.
? Compliance: Adhere to company policies and procedures, including those related to customer privacy and data protection.
? Team Collaboration: Work closely with other team members and departments to improve overall customer service and resolve cross-functional issues.