Customer Service Specialist - Work from home

Job Description:

Coca-Cola is seeking a Customer Service Specialist to join our team in Jacksonville, Florida. This is a full-time, work-from-home position at the Associate Level, requiring a minimum of 2 years of experience in customer service. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving... issues, and ensuring customer satisfaction.

Responsibilities:
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and issues effectively and efficiently
• Provide product information and assistance to customers
• Process orders, returns, and exchanges accurately
• Maintain customer records and update information as needed
• Collaborate with other departments to ensure customer needs are met
• Identify and escalate priority issues to management
• Meet and exceed customer service goals and targets

Requirements:
• 2+ years of experience in customer service
• Resilient and independent personality traits
• Strong leadership and adaptability skills
• Excellent communication and problem-solving abilities
• Proficient in Microsoft Office and CRM software
• High school diploma or equivalent required, Bachelor's degree preferred

Benefits:
• Retirement plan
• Parental leave
• Remote work flexibility

Working Environment:
At Coca-Cola, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where all employees can thrive and grow in their careers.

Deadline to Apply: September 17, 2024

Equal Opportunity Statement:
Coca-Cola is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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