Description: ? Enova has two different small business lending brands, each with their own unique offerings and customer requirements. As a Customer Service Representative, you will become an expert in one particular brand over the course of our 4 week training program. ? After you complete training, you will primarily be responsible for providing superior customer service and a positive experience to our customers. ? Respond to incoming customer calls, addressing their questions and providing service ? Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services ? Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience ? Uphold exceptional customer service standards through articulate and effective verbal and written communication ? Keep customer accounts meticulously updated with accurate information Requirements: ? Experience in a call center setting is preferred ? Proficient in phone communication and verbal skills, with a keen ability to actively listen ? Familiarity with CRM systems and their practices ? Customer-centric approach with adaptability to various personality types ? Strong multitasking abilities, adept at setting priorities and managing time effectively Benefits: ? Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays ? Health, dental, and vision insurance including mental health benefits ? 401(k) matching plus a roth option (U.S. Based employees only) ? PTO & paid holidays off ? Sabbatical program (for eligible roles) ? Summer hours (for eligible roles) ? Paid parental leave ? DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) ? Employee recognition and rewards program ? Charitable matching and a paid volunteer day?Plus so much more!
