Are you ready for a fully-remote, work from home, professional customer service role?
Are you ready to level up your skills?
Are you ready to work for an employee-focused company that makes a difference in customer's lives...
If you answered 'yes' to these questions, the IonTuition Customer Service Associate may be for you!
? This is a 100% remote position. Candidates must have access to reliable internet connection.
Multiple shifts availableMultiple locations: This position will be based remotely in one of the states listed: FL, IL, IN, SC, VA
Join IonTuition?s Customer Service team and help make a difference for students and alumni. The Customer Service Associate is responsible for providing best-in-class customer service to IonTuition?s various lines of business including but not limited to Student Enrollment Management, Alumni Placement Verification Services, and Default Management. The Associate handles inbound and outbound customer calls. Most of the calls will be outbound to students of the company's clients. In addition, they provide clear verbal and written communications appropriately to assist customers with repayment of their educational obligations.
What are the Primary Duties and Responsibilities?
Be highly productive and meet outbound and inbound telephone call productivity needs
Ability to use telephones, email, chat and text communication with customers
Provide timely and professional response to all written communication
Properly utilize CRM system for technical inquiries with follow-up for customer resolution
Follow policies and procedures regarding escalations
Update records with current demographic and contact information and accurately notate all interactions
Initiate calls to Federal loan servicers to resolve repayment options for customers with Federal student loans
Comprehend training material on a variety of topics and share new concepts and content
Adhere to all federal and state laws governing the industry
Adhere to the client Statement of Work standards and company guidelines and policies
Attain all Key Performance Indicators (KPIs) and monthly performance goals
What You Need to Be a Successful Customer Service Associate
Be passionate in the work you do and the people you help
Ability to establish and maintain rapport through effective communication and timely follow-up with customers
Attention to detail
Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
Must be a self-starter with a great degree of internal motivation
Ability to operate and navigate various technical devices and systems
Ability to trouble shoot common computer issues
Why Join Our Team?
IonTuition is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted within. As an associate, you can also look forward to:
Competitive benefits package including medical, dental, vison, and life insurance
Advancement opportunities
Diverse experience with supporting and working on IonTuition?s various lines of business
Work from home (WFH)
Company provided equipment
Who We Are
IonTuition was founded in 2011 to initially help college students and alumni best manage their student loan repayment. We have since grown to provide a full suite of Education FinTech services including:
Cohort Repayment Management
Employer Student Loan Benefits
Default Prevention & Recovery
Student Enrollment Management
Alumni Placement Verification Services
For more information, visit us at www.iontution.com
Training Schedule:
During the first two weeks of employment, training will be conducted Monday ? Friday between the hours of 8 am ? 5 pm CST.
Education and Qualifications:
High school or equivalent (Required)
At IonTuition, all aspects of employment including the decision to hire, promote, discipline, or discharge, are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
IonTuition participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Please use the following links to learn more about E-Verify and Immigrant and Employee Rights: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
1 year
Shift:
Day shift
Evening shift
Weekly day range:
Weekends as needed
Work setting:
Remote
Work Location: Remote