The Offer
? Work in a company with a solid track record of performance
? Work alongside & learn from best in class talent
? Flexible working options
Ideal Candidate
Key Responsibilities: ? Efficiently onboard new users and agents, guiding them through our processes. ? Communicate clearly and effectively with agents from various countries. ? Build strong relationships with clients, fostering a collaborative environment. ? Address and resolve client queries promptly to ensure satisfaction. ? Gather and report client feedback to enhance our services. ? Provide basic technical assistance and troubleshoot issues related to our platform. ? Stay updated on our products to deliver accurate information to clients. ? Collaborate with team members to ensure cohesive support.
Work Hours:
? 7 PM to 3 AM IST
What We Offer:
? Permanent work-from-home position with a flexible setup.
? Opportunities for professional growth and skill development.
? A supportive team environment with exposure to an... international client base.
The Profile
Qualifications: ? Excellent communication skills in English (verbal and written). ? Freshers are encouraged to apply; no prior experience is required. ? Strong willingness to learn and adapt in a fast-paced environment. ? Basic tech-savviness; familiarity with CRM tools is a plus. ? Ability to engage effectively with clients from diverse backgrounds. ? Strong organizational skills and attention to detail
The Employer
Our client is a leading global technology company that integrates platforms to deliver productivity. Our client combines strategy, design, and software engineering to help businesses succeed