Call Center Customer Service Representative ( REMOTE )

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction. The ideal call center customer service representative will be customer-focused... detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team. Responsibilities: ? Receiving or making a high volume of calls from or to customers. ? Striving to achieve first call resolution and maintain the quality of service provided by the call center. ? Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution. ? Responding efficiently to customers and creating a positive experience. ? Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues. ? Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence. ? Understanding and using the required software, reports, tools, and metrics. ? Transferring and escalating the calls to the appropriate department if needed, such as sales. ? Participating in training and striving to increase and improve existing skills. ? Adhering to all company policies and procedures. Requirements: ? More education or experience may be preferred. ? Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills. ? Proficiency with computers, especially with regards to CRM software. ? Ability to resolve conflict and diffuse tension. ? Strong time management skills. ? Being able to speak more than one language fluently would be highly advantageous. ? High school diploma or equivalent