Key Responsibilities:
? Handle inbound and outbound customer calls in a professional and courteous manner.
? Provide accurate information about products and services to customers.
? Resolve customer complaints and issues efficiently, escalating to appropriate teams when necessary.
? Document all customer interactions and maintain accurate records.
? Follow up with customers to ensure their issues are resolved and they are satisfied with our services.
? Meet performance metrics and targets, such as call handling time and customer satisfaction scores.
? Stay updated on product knowledge and company policies to provide accurate information to customers.
? Collaborate with team members to improve customer support processes and enhance the overall customer experience.
Qualifications:
? High school diploma or equivalent.
? 1+ years of experience in a call center or customer service role.
? Excellent communication and interpersonal skills.
? Strong problem-solving abilities and attention to detail.
? Proficiency in using customer service software and tools.
? Reliable internet connection and a quiet workspace.