Bilingual Call Center Advocate, Fluent Mandarin and Cantonese

Description: ? The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. ? The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. ? This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience. Requirements: ? High School diploma or equivalent required, some undergraduate education preferred ? 1 year of customer service experience, call center environment experience preferred ? A flexible and positive attitude ? A friendly and nurturing attitude toward our patient population of older adults ? Experience with EMR (Electronic Medical Record) documentation preferred ? Ability to multitask, prioritize, and manage time effectively ? Outstanding phone demeanor and etiquette ? High level of integrity ? Proficient PC skills, including basic Microsoft Excel skills ? Spanish, Mandarin, Cantonese, or Polish speakers preferred ? US work authorization ? Someone who embodies being ?Oaky? Benefits: ? Paid vacation, sick time, and investment/retirement 401K match options ? Health insurance, vision, and dental benefits ? Opportunities for leadership development and continuing education stipends ? New centers and flexible work environments ? Opportunities for high levels of responsibility and rapid advancement ? Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter