American Airlines Work From Home - Support Analyst

American Airlines is a leading airline company known for its commitment to excellence in customer service and aviation innovation. With a rich history spanning several decades, American Airlines continues to set the standard for air travel, providing passengers with safe, reliable, and comfortable journeys across the globe. Job Title: Work From Home - Support Analyst... Job Summary: American Airlines is seeking a motivated and detail-oriented individual to join our team as a Work From Home Support Analyst. In this role, you will be responsible for providing exceptional support to our customers, resolving issues promptly, and ensuring a seamless travel experience. Key Responsibilities: ? Respond to customer inquiries via phone, email, and chat in a timely and professional manner. ? * Troubleshoot and resolve customer issues related to reservations, flight changes, baggage, and other travel-related concerns. ? * Collaborate with internal teams to escalate complex issues and ensure timely resolution. ? * Maintain accurate records of customer interactions and transactions. ? * Stay updated on company policies, procedures, and product offerings to provide accurate information to customers. ? * Identify opportunities for process improvement and contribute to team initiatives. ? Required Skills and Qualifications: ? Excellent communication skills, both verbal and written. ? * Strong problem-solving abilities and attention to detail. ? * Ability to work independently and collaboratively in a fast-paced environment. ? * Proficiency in computer systems and customer service software. ? * Flexibility to work rotating shifts, including evenings, weekends, and holidays. ? * Previous customer service experience is preferred. ? Experience: ? * Previous experience in a customer service role is advantageous. ? Working Hours: ? * Flexible scheduling, including evenings, weekends, and holidays. ? Knowledge, Skills, and Abilities: ? * Proficiency in Microsoft Office Suite. ? * Familiarity with airline reservation systems is a plus. ? * Ability to adapt to changing priorities and multitask effectively. ? Benefits: ? * Competitive salary ? * Comprehensive benefits package including medical, dental, and vision coverage ? * Retirement savings plan ? * Travel privileges ? Why Join American Airlines: Joining American Airlines means becoming part of a dynamic team dedicated to excellence in the aviation industry. With opportunities for growth and development, competitive benefits, and a supportive work environment, American Airlines offers a rewarding career path for individuals passionate about travel and customer service. How to Apply:Interested candidates can apply through the American Airlines careers website