Amazon is seeking work from home professionals who are passionate about customer service and are committed to delivering the best possible experience to Amazon customers. As a virtual customer service representative, you will be responsible for catering to customer?s queries and resolving their concerns promptly.
Key Responsibilities...
As a customer service representative, you will be responsible for the following:
? Assisting customers with their queries related to orders, shipping, payments, refunds, and returns
? Troubleshooting technical issues faced by customers while using Amazon?s products and services
? Providing accurate and timely solutions to customers via chat, email, and phone
? Identifying and escalating customer issues to relevant departments for prompt solutions
? Building rapport with customers and ensuring that their feedback is communicated to Amazon?s management team
? Adhering to Amazon?s customer service policies and processes at all times
Skills and Qualifications: ? Excellent communication skills, both written and verbal ? Good problem-solving skills and attention to detail ? Ability to multitask and prioritize work in a fast-paced environment ? Typing speed of at least 40 words per minute ? Fluency in written and spoken English ? Previous customer service experience is an added advantage ? Access to a reliable high-speed internet connection ? Availability to work in shifts, including nights, weekends, and holidays
