Aetna Work From Home Customer Service Representative (Entry Level)

Key Responsibilities: ? * Respond to customer inquiries via phone, email, or chat in a professional and timely manner. ? * Provide accurate information regarding health insurance plans, benefits, and coverage... ? * Assist customers with claims, billing, and payment issues. ? * Resolve customer complaints and escalate issues when necessary. ? * Maintain detailed records of customer interactions and transactions. ? * Educate customers on available services and tools to improve their experience. ? * Meet performance metrics, including call handling time, customer satisfaction, and first-call resolution. ? * Participate in ongoing training and development programs to stay updated on company policies and industry regulations. ? Required Skills and Qualifications: ? * High school diploma or equivalent. ? * Strong communication skills, both verbal and written. ? * Ability to work independently and manage time effectively. ? * Comfortable using computers and navigating multiple software applications. ? * Strong problem-solving skills and attention to detail. ? * Customer-focused attitude with a commitment to providing excellent service. ? * Basic understanding of health insurance terminology and products (preferred but not required). ? Experience: ? * No prior experience required; on-the-job training will be provided. ? * Previous customer service experience (in any industry) is a plus. ? Working Hours: ? * Flexible scheduling options, including part-time and full-time positions. ? * Availability to work weekends, holidays, or evenings as needed. ? * Shifts may vary based on company needs and customer demand. ? Knowledge, Skills, and Abilities: ? * Ability to work from home with a reliable internet connection and a quiet, distraction-free environment. ? * Proficiency in using online communication tools such as Zoom, Microsoft Teams, etc. ? * Strong organizational skills with the ability to manage multiple tasks simultaneously. ? * Adaptability to changing work environments and processes. ? * Ability to handle high-stress situations calmly and effectively. ? Benefits: ? * Competitive salary with performance-based incentives. ? * Comprehensive health insurance (medical, dental, vision). ? * Retirement savings plan with company match. ? * Paid time off (PTO) and holiday pay. ? * Opportunities for career growth and advancement within the company. ? * Employee wellness programs and resources. ? * Equipment provided for home office setup (e.g., computer, headset). ? Why Join Aetna? ? * Be part of a leading healthcare company committed to making a difference in people lives. ? * Work in a supportive, team-oriented environment that values work-life balance. ? * Access to continuous learning and development opportunities. ? * Contribute to a company that values diversity, equity, and inclusion. ? * Enjoy the flexibility and convenience of working from home. ? How to Apply: ? Visit the Aetna Careers website: Aetna Careers ? * Search for the Customer Service Representative (Work From Home) position. ? * Submit your resume and cover letter detailing your interest and qualifications for the role. ? * Complete any required assessments or interviews as directed by the recruitment team. ? * Stay tuned for updates on your application status via email or your candidate portal. ?

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