Job Title: 3rd Shift Customer Experience Agent *REMOTE*
Reports to: Office Manager...
Work Hours: 6:00pm-2:30am Monday through Thursday and 3:30pm-12:00am on Sunday
Pay Scale: $20/ hour
Position Summary:
This is a fully remote position that is primarily responsible for providing customer service over the phone to obtain complete and accurate information while assisting customers in a timely manner. The position also includes dispatching calls to technicians as well as various administrative duties.
Job Duties and Responsibilities:
? Answer inbound phone calls to schedule jobs and handle customer service inquiries
? Initiate outbound phone calls for scheduling of service calls
? Handle various customer inquiries and requests efficiently and accurately
? Dispatch the correct technician (based on qualifications, geography, customer preference) to each job
? Utilize Service Titan software to effectively plan and dispatch jobs
? Proactively communicate with customers regarding estimated arrival times, technician details, etc.
? Communicate with technicians regarding availability, expected completion time, etc.
? Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
? Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
? High interaction with service technicians and various customers from residential to commercial
? Other duties as assigned
Qualifications:
? Must live in Illinois
? Must be familiar with the surrounding Chicagoland area
? High school diploma or equivalent (GED)
? Minimum of 3 years relevant work experience in customer service environment
? Previous dispatch experience a plus
? Strong verbal and written communication skills
? Plumbing, Electric & HVAC experience a Plus
? Attention to detail
? Ability to manage priorities and workflow
? Ability to deal effectively with a diversity of individuals at all organizational levels
? Versatility, flexibility and a willingness to work within constantly changing priorities
? Proficient in Microsoft Office
? Ability to work from home efficiently
? Ability and willingness to work nights and weekends
Benefits:
? Medical, Dental & Vision Insurance
? Supplemental AFLAC Insurance Options
? 401(k) Plan with Company Match
? Company-proved Life Insurance
? Employee discounts on company-provided services
? On-site training facility for continuous employee development
? Paid Time Off (PTO)
? Paid Holidays
? Tuition Reimbursement
Job Type: Full-time
Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off
? Professional development assistance
? Referral program
? Vision insurance
? Work from home
Shift:
? Evening shift
? Overnight shift
Work setting:
? Remote
Work Location: Remote