**Experienced Customer Service Representative - Remote Health Support Specialist**

At Sharecare, we're revolutionizing the way people manage their health and wellness. As a leading digital health company, we're committed to making high-quality care more accessible and affordable for everyone. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. We're seeking an experienced and compassionate Customer Service Representative to join our remote team. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our customers, addressing their inquiries, resolving issues, and providing personalized support to help them achieve their health and wellness goals. **Job Summary:** As a Customer Service Representative, you'll be responsible for handling calls, emails, and other customer inquiries in a professional and courteous manner. You'll work closely with our customers to understand their needs, provide accurate information about our programs and services, and resolve issues in a timely and efficient manner. Your exceptional communication skills, problem-solving abilities, and passion for delivering exceptional customer service will make you a valuable asset to our team. **Key Responsibilities:** * Identify, evaluate, and prioritize customer needs, questions, and concerns * Formulate plans of resolution and respond appropriately and efficiently * Maintain and restore customer satisfaction and partner with other teams as needed * Perform problem analysis, problem determination, and recommended resolutions to customers in accordance with standard protocol * Proactively educate customers on program benefits * Meet or exceed established call center metrics, attendance standards, and quality levels * Use computer tools to accurately process and document information * Develop rapport with customers and adjust communication style accordingly * Provide accurate information about Sharecare programs and services * Escalate issues internally and follow up on escalated issues **Essential Qualifications:** * High School Diploma or equivalent * Prior experience in a customer service-related field (preferably in the healthcare industry) * Great communication skills, both verbal and written * Ability to multi-task and work in a fast-paced environment * General working knowledge of Microsoft Word and Outlook * Computer keyboard proficiency and internet navigation skills * Ability to work effectively with others in a team environment * Ability to thrive in a fast-growing, always-changing environment **Preferred Qualifications:** * Experience working in a remote or virtual environment * Familiarity with customer relationship management (CRM) software * Knowledge of healthcare industry trends and regulations * Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR)) **Skills and Competencies:** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a team environment and collaborate with others * Strong time management and organizational skills * Ability to adapt to changing priorities and deadlines * Strong customer service skills, with a focus on empathy and understanding * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits:** At Sharecare, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to: * Develop your skills and knowledge in customer service, healthcare, and technology * Work with a talented team of professionals who are passionate about delivering exceptional customer service * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your role * Enjoy a dynamic and supportive work environment that values employee growth and development **Work Environment and Company Culture:** As a remote Customer Service Representative, you'll have the flexibility to work from anywhere in the United States. Our company culture values: * Collaboration and teamwork * Innovation and creativity * Customer-centricity and empathy * Continuous learning and development * Diversity, equity, and inclusion **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development * Flexible work arrangements, including remote work options **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. **Equal Opportunity Employer:** Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Apply for this job