Transition of Care Service Coordinator - Tarran...

Welcome to Aetna, a leading healthcare company focused on improving the lives of our members through innovative solutions and personalized care. We are currently seeking a dedicated and compassionate Transition of Care Service Coordinator to join our team in Tarrant County, TX. In this role, you will play a vital role in ensuring a seamless transition for our members as they move from one level of care to another. Your expertise and attention to detail will be crucial in guiding our members through this process and helping them achieve optimal health outcomes. If you are passionate about making a difference in the lives of others and have the required qualifications, we would love to have you on our team. Act as the primary point of contact for members transitioning from one level of care to another. Communicate with members, healthcare providers, and other stakeholders to ensure a smooth transition and continuity of care. Conduct thorough assessments of members' health needs and develop personalized care plans. Collaborate with interdisciplinary teams to identify and address any barriers to successful transition. Monitor and track members' progress during and after the transition period. Provide education and support to members and their families regarding their care plans and available resources. Maintain accurate and detailed records of all interactions and interventions. Identify and escalate any potential issues or concerns to the appropriate parties. Stay up-to-date on industry trends and best practices related to transition of care. Adhere to all company policies, procedures, and regulatory requirements. Participate in team meetings and contribute to the development and improvement of processes and protocols. Provide exceptional customer service to members and stakeholders. Serve as a compassionate and empathetic advocate for members. Collaborate with community resources and organizations to ensure members have access to necessary resources. Maintain confidentiality and handle sensitive information with discretion. Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.