Technical Support Representative - Fusus

Axon is on a mission to Protect Life, focusing on critical safety and justice issues with their ecosystem of devices and cloud software. The Technical Support Representative will provide first-class technical support to Axon Fusus customers through various communication channels, ensuring customer satisfaction and resolving technical issues. Responsibilities Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools Work with the Implementation team to assist with the geospatial setup of customer locations Respond to and resolve inbound Customer support requests through email and telephone Troubleshoot Customer support issues and follow Axon Fusus escalation policy Document all work completed within the Axon Fusus CRM support tool Participate in Axon Fusus sponsored training and certifications to advance technical skills Skills 1 years experience working in information systems and networking Analytical thinker who problem-solves systematically to find resolutions Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow required Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information Experience with security camera systems, VMS, DVR, and NVR solutions is strongly desired Completion of or working toward a college degree in a technical discipline Certifications such as Network+, Security+, Linux+ Benefits Competitive hourly rate and 401k with employer match Accrued paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Company Overview Axon provides electronic control devices to law enforcement and corrections agencies. It was founded in 1993, and is headquartered in Scottsdale, Arizona, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Axon has a track record of offering H1B sponsorships, with 3 in 2025, 3 in 2024, 7 in 2023, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.