Senior Researcher – Shopper & Fulfillment

Job Description: • Own and drive the research roadmap for Shopper & Fulfillment; partner with cross-functional leaders to align on priorities, timelines, and success criteria. • Plan and execute mixed-method studies (generative, foundational, and evaluative) that inform product strategy, design decisions, and go-to-market plans. • Synthesize insights into clear narratives and frameworks that translate into product requirements and measurable business outcomes. • Lead and socialize foundational research programs whose findings scale across multiple teams, creating shared understanding and direction. • Build strong relationships across Product, Design, Engineering, Data Science, Operations, Marketing, and Business Development to ensure insights drive decisions. • Conduct field research in stores, warehouses, and delivery environments as needed; this role may require up to one week of travel per month to field sites. Requirements: • 5+ years of applied user/UX/product research experience owning end-to-end studies (planning, execution, analysis, and socialization) • Bachelor’s degree in Psychology, Cognitive Science, HCI, Human Factors, Anthropology, Design, or a related field; or 4 additional years of directly related research experience in lieu of a degree. • Proficiency with qualitative and quantitative methods, including contextual inquiry, in-depth interviewing, diary studies, usability testing, survey design and analysis, and mixed-method triangulation. • Demonstrated experience defining multi-quarter research roadmaps, driving prioritization, and influencing product strategy with cross-functional partners (Product, Design, Engineering, Data Science). • Ability to analyze product usage data and integrate findings with qualitative insights; proficiency with SQL, R, or Python for analysis, and a portfolio or case studies demonstrating 3+ impactful projects. Benefits: • Instacart provides highly market-competitive compensation and benefits in each location where our employees work. • This role is eligible for a new hire equity grant as well as annual refresh grants. • Review of Flex First remote work policy available. Apply tot his job