[Remote] Sr. Operations Manager – NPI, Field Readiness

Note: The job is a remote job and is open to candidates in USA. ServiceNow is a global market leader in innovative AI-enhanced technology, providing solutions to over 8,100 customers. The Senior Operations Manager for New Product Introduction (NPI) and GTM Readiness will be responsible for executing readiness strategies for product launches and coordinating cross-functional efforts to ensure market success. Responsibilities • Execute and oversee launch activities for Sales, refining & optimizing processes for strategic products, including new business models • Work cross-functionally to execute and influence functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch • Ensuring comprehensive planning, across sales processes (goal to commission, lead to cash, account planning, deal lifecycle) and tools (CPQ, CLM, Dashboards) across all sales roles • Design, socialize & manage KPI’s (leading, lagging indicators) for sales success • Manage and drive a variety of initiatives across the NPI transformation portfolio, including digitization and automation projects • Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives • Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality • Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions • Contribute to scorecard and reporting for GTM leadership and executive teams • Consider the customer / partner perspective across the customer journey to identify and execute optimization opportunities to improve NPI objectives Skills • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry • Minimum 7 years of experience working in the technology industry with proven delivery of digital transformation projects • Demonstrated experience operating within a matrixed organization with a strong focus on enabling business capabilities through partnership and collaboration • Proven experience in supporting Sales and Operations functions • Strong program/project management skills & strong facilitation skills • Highly analytical, fact driven, and process-oriented mindset • Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables • Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results on tight timelines • Well-versed in SaaS business processes and customer lifecycle • Ability to challenge the status quo and develop mindshare to drive towards a common goal • Combination of strong intellect, exceptional active listening skills, and creative problem-solving skills • Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences Benefits • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs Company Overview • ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions. It was founded in 2004, and is headquartered in Santa Clara, California, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • ServiceNow has a track record of offering H1B sponsorships, with 794 in 2025, 876 in 2024, 807 in 2023, 840 in 2022, 447 in 2021, 439 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job