**Remote Spanish Bilingual Automotive Customer Service Advisor – Join the Blithequark Team and Revolutionize Customer Experience**

Are you passionate about delivering exceptional customer experiences and passionate about the automotive industry? Do you have a strong desire to help customers and a knack for problem-solving? If so, we invite you to join the Blithequark team as a Remote Spanish Bilingual Automotive Customer Service Advisor. As a key member of our team, you will play a vital role in providing top-notch customer service to our clients, helping them to build strong relationships with their customers and drive business growth. **About Blithequark** Blithequark is a global leader in customer experience and business process outsourcing, recognized for our culture, diversity, leadership, and innovation. We help the world's best brands to improve their businesses and better connect with their customers. With a strong commitment to employee development and growth, we offer a dynamic and supportive work environment that fosters collaboration, creativity, and innovation. **What You Will Do** As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and responding to customer inquiries via email and text chat. Your strong communication skills, problem-solving abilities, and passion for helping others will enable you to address customer service issues and non-routine problems, ensuring that our clients' customers receive the best possible experience. **Key Responsibilities:** * Answer all incoming customer phone calls within quality standards * Capture prospect information (Name, Address, Phone, email, Product of interest, Source, CRM questions) * Answer detailed product questions on the brand, current nameplates, and their performance capabilities * Define consumer needs by asking relevant CRM / Product questions * Select fulfillment items * Complete price and equips statements for consumers * Locate dealers following standard dealerization rules * Categorize callers and offer appropriate Touch point (i.e. warm transfers to a dealer) * Provide website navigation assistance to consumer-oriented brand sites * Escalate outstanding issues * Provide Goodwill to customers on behalf of the client within the client guidelines * Ability to communicate in written form (email/text chat) with consumers regarding products and programs supported * Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions * As required, call consumers to invite them to attend events * Follow critical elements of the Minacs Call and File handling process * Stay current with Center procedures, product information, and online resource tools * Appropriately managing customer complaints from initial call to resolution **Who We Are Looking For** We are seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will be an integral part of our team, working closely with our clients to provide top-notch customer service. To be successful in this role, you will need: * High school diploma with 6 plus months of customer service experience preferred * Courteous with strong customer service orientation * Ability to effectively communicate, both written and verbally * Ability to learn including strong problem-solving skills * Dependable with proficient attention to detail * Able to rotate shifts, as needed * A passion for helping others **What We Offer** At Blithequark, we invest in our people and teams for ongoing personal and career development, providing opportunities for growth and advancement. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will enjoy: * Opportunities for performance incentives * The opportunity to work at home * Equipment provided * Team Appreciation Day * Customer Service Week * World Clean Up Day, #MyOneEarthPromise, and other opportunities to support our communities and world * Wellness activities * Events that celebrate Diversity, Equity, and Inclusion * Paid training * US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member * The opportunity to shine in and grow your career with clear paths for development – we invest in you! * Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability * Mentorship programs to help you create the strong foundation to a rewarding career * Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond! * Trained wellness partners to support you as well as wellness training opportunities * The satisfaction of helping others every day * Referral bonuses * Perks and benefits * A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from, and grow with **Why Join Blithequark?** At Blithequark, we are proud to be a global organization that values diversity, equity, and inclusion. We believe in creating a workplace that is inclusive, supportive, and empowering, where everyone has the opportunity to grow and thrive. As a Remote Spanish Bilingual Automotive Customer Service Advisor, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and making a difference in the world. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for the Remote Spanish Bilingual Automotive Customer Service Advisor role at Blithequark. Please submit your application through our website, and we will be in touch to discuss your qualifications and next steps. **Equal Opportunity Employer** Blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. We are committed to creating a workplace that is inclusive, supportive, and empowering, where everyone has the opportunity to grow and thrive. We welcome applications from diverse candidates and are proud to be a global organization that values diversity, equity, and inclusion. **Language Requirements** * English * Spanish **Time Type** * Full-time **Location** * USA, MI, Work-at-Home **Eligibility to Work** * In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed** * Currently, this position may be performed only in the states listed here. **For more information regarding your EEO rights as an applicant, please visit the following websites:** * English * Spanish **To request a reasonable accommodation please click here.** **If you wish to review the Affirmative Action Plan, please click here** Apply Job! Apply for this job