[Remote] ES Benefits Specialist 1: Shared Work/Virtual

Note: The job is a remote job and is open to candidates in USA. The State of Washington is committed to ensuring equitable access to programs that strengthen economic stability. They are seeking an ES Benefits Specialist 1 who will provide direct customer support for Shared Work Unemployment Insurance services and assist claimants through various processes with professionalism and empathy. Responsibilities • Provide excellent customer service on a large volume of inbound and outbound customers contacts via phone, email, chat, or other media in a timely and accurate manner • Identify customers’ needs, clarify information, research issues, and provide solutions in a professional, courteous, and timely manner • Resolve complex problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems and communicating results to the customer and/or employer • Perform updates to claimant unemployment insurance accounts including PIN resets, address changes, and employer updates • Respond to web notices both claimant and employer timely • Process Shared Work paper and internet unemployment insurance applications and weekly benefits claims • Attend training, unit meetings, and all staff meetings • Complete special projects and assignments • Provide assistance and/or back up to fellow employees as needed and/or directed Skills • 4 years of equivalent education/experience as described below • OR 4 years of experience examining and/or processing loan applications, medical insurance or rehabilitation claims, insurance claims, collection of insurance premiums, tax collection or providing staff support in financial eligibility determination • OR A bachelor's degree in a health or social science, public administration or a related field • The ability to take action to learn and grow • The ability to take action to meet the needs of others • Ability to explain program requirements and services • Ability to guide claimants through the benefit claim process • Ability to review claims and obtain necessary documentation • Ability to detect discrepancies and correct payments • Skill in processing and adjudicating claims • Skill in evaluating eligibility and managing cases • Skill in resolving issues and communicating outcomes • Ability to perform various tasks as needed • The ability to take action to learn and grow • The ability to take action to meet the needs of others Benefits • Medical (including vision), dental and basic life insurance • Medical flexible spending account • Basic life and long-term disability insurance • Dependent care assistance • Auto, boat, home, and renter insurance • Washington State Employee Assistance Program • Washington Public Employees' Retirement System (PERS) • Deferred Compensation Program (DCP) • Social Security • Public Service Loan Forgiveness • Paid holidays and one paid personal holiday per calendar year • Sick leave • Vacation leave • Paid military leave • Paid bereavement leave • Leave Sharing • Parental Leave • Family and Medical Leave Act (FMLA) • Leave Without Pay Company Overview • Washington state public employees help to create a working Washington built on education and innovation, where all Washingtonians thrive. It was founded in 1889, and is headquartered in Olympia, Washington, USA, with a workforce of 10001+ employees. Its website is Apply tot his job