[Remote] Customer Service Specialist I

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit in the industry. They are seeking a Customer Service Specialist I to provide support to customers via phone, email, and chat, while also troubleshooting issues and collaborating with the development team to enhance customer experience. Responsibilities Provide phone, email, and chat support to efficiently resolve customer issues Troubleshoot and diagnose reported problems, working towards solutions Build strong relationships with customers and colleagues through professional communication Identify, test, and verify issues, providing clear documentation to the development team Collaborate cross-functionally on customer-focused initiatives to enhance the customer experience Skills At least one year of experience in customer-facing roles A bachelor's degree in a related discipline is preferred, with education requirements potentially waived based on practical experience Practical knowledge of the healthcare industry is a definite plus Exceptional written communication skills and a charismatic phone presence Ability to work a flexible 8-hour schedule between 7 AM - 7 PM CST, Monday through Friday Experience with tools like Salesforce and Microsoft Teams Basic understanding of SQL Strong problem-solving skills and ownership over work Active listening skills and empathetic customer advocacy Insatiable curiosity for learning how things work Benefits Comprehensive benefits package, including medical, dental, and vision insurance Company Overview At Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is