[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Signature Performance, Inc is a solutions-based organization focused on lowering healthcare administrative costs for federal government agencies, payers, and providers. They are seeking a Customer Service Representative who will be responsible for answering incoming calls from healthcare providers, veterans, and beneficiaries, ensuring first call resolution and caller satisfaction. Responsibilities Conduct every transaction with a customer-focused, courteous approach that will ensure first call resolution and achieve quality scores while maintaining production standards Research and evaluate medical claims and benefits for proper adjudication The systems used include using client systems, soft phone systems, and customer relationship management software Document call activity and make requests for corrective action into VA systems Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements Maintain access to all client systems, as assigned All calls must be completed and cleared by the end of each scheduled shift Team members are expected to remain logged in and available until the end of their shift All active calls must be fully resolved or appropriately handed off prior to logging off of systems Act as an effective team member Other duties as assigned Skills High School Diploma or GED required General office skills and knowledge of standard office equipment Working knowledge of software such as Excel and Word Data entry and 10 key experiences necessary 1 or more years' experience in customer service Successful completion of pre-employment test by passing the Criteria Basic Skills test with a cumulative score of 25 or greater, Computer Literacy and Internet Knowledge test with a cumulative score of 20 or greater, and the Typing Test with a cumulative score of 25 or greater Must have a REAL ID-compliant driver's license or identification card (ID) or an approved alternate form of ID including U.S. Passport (non-expired), U.S. Passport Card (non-expired), DHS Trusted Travel Card (Global Entry, NEXUS, SENTRI, FAST) (non-expired), US Department of Defense ID, including IDs issued to dependents (non-expired), Federally recognized Tribal issued ID (non-expired) for federal facility access and to obtain required security clearances U.S. Citizenship or naturalized citizenship is required for this position All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii 1 or more years' experience in a healthcare and/or call center position Successful completion of pre-employment test by passing the Criteria Basic Skills test with a cumulative score of 32 or greater Excellent verbal and written communication skills Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value Benefits Health Insurance Fully Paid Life Insurance Fully Paid Short- & Long-Term Disability Paid Vacation Paid Sick Leave Paid Holidays Professional Development and Tuition Assistance Program 401(k) Program with Employer Match Company Overview Signature Performance is dedicated to optimizing the business of healthcare. It was founded in 2004, and is headquartered in Omaha, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is