[Remote] Customer Service Associate - Remote (Proficiency in Mandarin/Cantonese, or Japanese Needed)

Note: The job is a remote job and is open to candidates in USA. Cyber Focus AI is dedicated to helping cybersecurity professionals discover cutting-edge opportunities in their field. They are seeking a Customer Service Associate to provide high-level support for their products, addressing customer queries and enhancing loyalty through superior service. Responsibilities Provide high-level telephone, email, and web chat support for the employer's suite of products Address global customer queries related to content, product navigation, and account administration Deliver professional-level support to retain customers and enhance loyalty Multitask and resolve customer concerns while maintaining superior service levels Collaborate with other departments to efficiently handle escalated issues Skills High proficiency in Mandarin/Cantonese or Japanese for both written and verbal communication Fluency in English for both written and verbal communication Commitment to customer satisfaction and relationship building Ability to effectively handle challenging customer inquiries Experience in a contact center or customer service environment Salesforce experience is a plus College degree or equivalent work experience desired Previous research experience is desired Fluency in additional languages such as German, French, Spanish, Chinese, Japanese, Italian, or Russian Benefits Comprehensive healthcare plans, including medical, dental, and vision insurance Generous paid time off and paid maternity/paternity leave Opportunities for career advancement within a multinational organization Supportive work environment focused on professional development Flexible remote work options available Company Overview Cyber Focus AI is an innovative recruiting firm dedicated to connecting top cybersecurity professionals with leading companies worldwide. It was founded in 2024, and is headquartered in Miami, US, with a workforce of 2-10 employees. Its website is