Remote Call Center Supervisor
TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, efficient practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client. Remote position, but candidate must reside in the Hampton Roads area Duties: • Participate in efforts to improve overall performance • Supervise and manage overall contact center operations: • Workforce Management and schedule management • Quality assurance • Performance management • Reinforce training and coaching contact center agents • Direct customer support, when needed • Engage with client and respond to Government requests • Other duties, as assigned Requirements • HS diploma (or equivalent) is required. • 4 years of contact center experience • 2 years of contact center supervisor experience • Must be able to obtain and maintain government agency suitability requirements as a condition of employment • A reliable, hard-wired internet connection is required Apply tot his job