PMO Manager (Federal Programs) — Hands-On Delivery, Requirements, Tooling, Customer Engagement & Contract Support

Role Summary As the PMO Manager, you will serve as the operational backbone for program execution across Arch’s federal portfolio. You will work closely with the Director of Service Delivery & Quality Assurance and partner with all Program Managers (PMs) to standardize delivery operations, strengthen execution discipline, improve visibility, and ensure consistent use of Agile tools and governance. This is a hands-on role: you will actively manage delivery cadences, maintain governance artifacts, build dashboards, and—when execution falls short—step in to develop requirements, translate them into actionable work items, and enter/manage them in Jira and/or Azure DevOps to keep delivery moving. You will also engage directly with customers to support delivery coordination, clarify requirements, and ensure outputs meet Arch’s quality standards and are client-ready—while supporting contractual alignment and negotiations consistent with the FAR and contract terms. Key ResponsibilitiesCustomer Interaction & Stakeholder Coordination • Serve as a customer-facing delivery partner, participating in client meetings to support execution planning, clarify requirements, and maintain delivery transparency. • Coordinate with government stakeholders to validate priorities, confirm acceptance criteria, and resolve blockers impacting delivery timelines or quality. • Support Program Managers with customer communications, meeting preparation, action tracking, and follow-through to ensure consistent responsiveness. • Help manage expectations by translating delivery status and risks into clear, actionable updates aligned to contract objectives. Contract Alignment, FAR Support & Government Negotiations • Support PMs and leadership in maintaining alignment between delivery execution and contract requirements, including SOW/PWS, CDRLs/deliverables, SLAs, and performance measures. • Apply working knowledge of the Federal Acquisition Regulation (FAR) to support contract administration activities and ensure delivery decisions reflect contractual constraints and obligations. • Participate in government-facing discussions where scope, deliverables, priorities, timelines, or acceptance criteria are negotiated; help document outcomes and ensure they are reflected in delivery plans and backlogs. • Support development of contract modifications and negotiation inputs (e.g., schedule impacts, scope adjustments, assumptions, risk statements), coordinating with internal contracts/business teams as needed. • Maintain traceability between customer requests and contractual mechanisms (e.g., change requests, contract mods, task orders), helping ensure work is authorized and properly documented. Portfolio Governance & Delivery Operations (Hands-On) • Run portfolio delivery rhythms (weekly execution syncs, program health reviews, RAID reviews, milestone readiness checks) and drive action closure. • Maintain and actively manage governance artifacts (RAID logs, decision logs, action trackers, milestone trackers, deliverable trackers). • Identify delivery risks and cross-program dependencies early; coordinate mitigation plans with PMs and technical leads. Requirements Development & Backlog Execution Support • Elicit, document, and refine requirements (business, functional, and non-functional) in collaboration with customers, PMs, and technical teams. • Translate requirements into high-quality Agile work items (epics/features/user stories/tasks) with clear acceptance criteria and “definition of done.” • Step in directly when teams are not executing to required standards to ensure backlog items are created, updated, prioritized, and ready for delivery. • Ensure traceability from requirements → backlog → deliverables to support acceptance readiness and auditability. Agile Tooling & Delivery Platforms (Jira, Azure DevOps, Confluence) — Hands-On Ownership • Directly configure and operate Jira and/or Azure DevOps (ADO): projects, boards, workflows, issue types, fields, permissions, filters/queries. • Create and maintain backlog structures, sprint/iteration setups, roadmaps, release tracking, and dependency tracking in Jira/ADO. • Enter and manage requirements in Jira/ADO, ensuring data integrity, prioritization, and delivery visibility. • Build and maintain dashboards and reporting (burn-up/down, velocity, throughput, WIP, cycle time, blocked/aging work, milestone confidence). • Own Confluence execution standards and directly maintain documentation spaces/pages (requirements repositories, decisions, templates, meeting notes, playbooks). PM Enablement & Execution Discipline • Coach and support PMs on planning, scope control, estimation, capacity management, dependency management, and escalation discipline. • Provide direct support during high-tempo periods (transition-in, deliverable surges, releases), including hands-on coordination to keep delivery on track. • Standardize templates and playbooks (status decks, deliverable checklists, comms plans, governance agendas, RACI, escalation workflows). Deliverable Quality & Readiness (Arch Standards) • Enforce quality gates and readiness checks so deliverables are complete, accurate, compliant, and “client-ready” before submission. • Maintain deliverable readiness tracking (draft → internal review → final) and ensure review checkpoints occur on schedule. • Identify rework drivers and recurring quality issues; drive corrective actions with PMs and escalate systemic risks to the Director. Visibility, Metrics & Leadership Support • Provide consistent visibility on delivery status, risks/issues, staffing constraints, and decisions needed—supported by clean Jira/ADO data. • Define and track operational KPIs (on-time deliverables, first-pass acceptance, rework rate, action closure rate, Agile flow metrics). • Package accurate reporting narratives and artifacts aligned to contract expectations for leadership and customer engagement. Continuous Improvement • Analyze trends (late deliverables, rework, tool hygiene gaps, unclear requirements) and implement process improvements. • Lead retrospectives on delivery operations and drive updates to standards, dashboards, templates, and governance practices. Apply tot his job