PC Support, IT/Tech, IT Support
Position: PC Support I Job Description SnapIT Solutions is seeking a PC Support I Technician to provide hands-on and remote technical support for desktops, laptops, and end-user devices. This role supports staff and students in a dynamic, technology-driven environment by ensuring efficient hardware and software performance, maintaining IT assets, and assisting users with day-to-day technical issues. Key Responsibilities • Provide end-user support for desktop, laptop, and mobile devices. • Troubleshoot and resolve issues related to Windows 11, Microsoft Office 365, and common applications. • Support conference room equipment, AV setups, and IT Walk-Up users. • Configure and maintain laptops, PCs, printers, iOS, and Android devices. • Manage and prioritize incidents using a ticketing system. • Support account provisioning, device configuration, and software installation. • Maintain accurate documentation and inventory of IT assets. • Communicate effectively with users of varying technical skill levels. • Participate in occasional on-site visits or special projects as needed. Requirements • High school diploma or equivalent (Associate’s or Bachelor’s preferred). • 1–3 years of experience in IT end-user support. • Working knowledge of Windows 11, Active Directory, Entra , and Intune. • Experience maintaining laptop/PC and printer hardware. • Familiarity with iOS and Android devices. • Strong customer-service and communication skills. • Ability to organize multiple requests and maintain an orderly workspace. • Relevant certifications (e.g., CompTIA A+, Microsoft MCDST) are a plus. • Valid driver’s license required. Physical Requirements • Ability to lift and carry up to 70 pounds. • Comfortable bending, kneeling, and working in tight spaces. Work Environment • Primarily office-based with occasional on-site or remote work. • Regular travel within the Kansas City area and surrounding regions; company vehicles are provided. • Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m. (Additional hours may be required for support or maintenance.) Salary & Details • Start Date: November 17, 2025 • End Date: November 13, 2026 • Salary:$52,000 / year. #J-18808-Ljbffr