PATIENT COORDINATOR (REMOTE/NON-CLINICAL) ACCESSNURSE 1/13/25
About the positionResponsibilities• Serve as the first point of contact for patients seeking medical assistance.• Build trust and rapport with patients through empathetic communication.• Accurately document patient needs prior to their interaction with a nurse.• Follow scripted information while interacting with patients.• Handle confidential information in compliance with HIPAA regulations.• Defuse conversations and escalate issues as necessary.• Maintain a HIPAA-compliant workspace during training and regular shifts.Requirements• High School Diploma or GED required; Associate's Degree preferred.• 1+ years of customer service experience required.• 1-2 years of healthcare experience desired.• Inbound call center experience preferred.• Experience in a medical office/clinic or as a first point of contact in customer service preferred.• Ability to type a minimum of 25 words per minute.• Excellent organizational and computer skills with the ability to multi-task.• Strong listening and comprehension skills to extract key information from patients.• Professional and courteous telephone voice.• Dependable, reliable, and trustworthy.• Ability to handle confidential information; HIPAA experience is a plus.• Detail-oriented with a focus on data integrity.Nice-to-haves• Bilingual in Spanish and English, with the ability to document in English while conversing in Spanish.Benefits• Competitive pay and incentives.• Benefits eligibility for full-time staff (medical/dental/vision/life) after 30 days of employment.• 401(k) plan with discretionary matching funds available.• Career growth opportunities.• Employee discounts on car rentals, electronics, apparel, and more.• Employee LiveWell program for health and well-being.• $500 Employee Referral Bonus with no cap. Apply tot his job