Mgr, Data Platforms

About the position Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience. The Data Platforms Manager on THIS team supports the underlying data platform and services that enable reporting, analytics, and superior customer self-service experiences. Contributes to engineering and operational excellence by providing a highly available API platform at web scale. Works across the organization to establish development standards and execute data solutions that align with Charter's broader corporate strategy and ultimately drive a superior customer experience. Directly supervises the teams responsible for creating an information advantage for the organization with a focus on scalability, time to market, delivery, operations, and customer experience. Responsibilities • Actively and consistently support all efforts to simplify and enhance the customer experience. • Support Charter's customer self-service APIs and requisite infrastructures, and Content Management systems that power user experiences. • Contribute to a culture of data-driven operations by ensuring that all APIs are deeply instrumented and monitored. • Contribute ideas to improve operational efficiency and availability of all systems and applications. • Work with other Charter teams from Product, to infrastructure and application development. • Recommend and monitor continual improvements within the data platform and services that allow Charter to decrease time to market for new customer experiences. • Assist in managing the adoption of systems/tools/processes where appropriate. • Support leadership in the continuing transformation of Charter into a data and analytics driven organization. • Directly supervise and support a high-performing team by recruiting, training, and developing individual contributors. • Identify, mitigate, and communicate project risks to key stakeholders. • Review and analyze data platform and services to ensure compliance with industry and government regulations, protecting our data assets with the highest levels of security. Requirements • 5+ years of Telecommunications, Product and/or equivalent experience • 2+ years of Software engineering team management • 2+ years of Distributed computing software development • Experience developing distributed software operating in JVM and on Linux • Experience leading people and projects to a successful, high impact outcome • BA or BS College Degree or related work experience • Demonstrated understanding of reactive platforms like Akka, Node.JS, Play, etc. • Exposure to GraphQL based APIs • Demonstrated understanding of public cloud infrastructure services capabilities such as AWS • Demonstrated understanding of modern microservices architectures employed at web scale • Demonstrated effective communications skills including presentation skills • Demonstrated understanding of DevOps principles and practices • Ability to operate customer facing production services at web scale, 24/7/365 • Ability to plan, prioritize and organize effectively • Ability to analyze and resolve issues, both logical and interpersonal Nice-to-haves • 2+ years of Management or leadership experience • 3+ years AWS cloud infrastructure management • Experience operating with critical production environments and communicating with various stakeholders Benefits • Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry. • Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company. • Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas. • Total Rewards: See all the ways we invest in you-at work and in life. Apply tot his job