Live Chat Representative
The Live Chat Representative will be responsible for delivering exceptional customer service through live chat support. This position is fully remote, providing a unique opportunity to engage with customers, address their inquiries, and ensure their satisfaction. The ideal candidate will demonstrate strong communication skills, a customer-centric approach, and the capability to work independently within a dynamic team environment. Responsibilities: - Respond to customer inquiries via live chat in a timely and professional manner. - Provide accurate information regarding products and services. - Assist customers in troubleshooting issues and resolving complaints. - Document all interactions with customers in the Customer Relationship Management (CRM) system. - Maintain a comprehensive level of product and service knowledge to enhance the customer experience. - Collaborate with team members to refine support processes. - Offer support through telephone, email, and online chat to clients via the Client Help Desk. - Work in conjunction with Client Account Managers to address client issues and support internal processes and procedures. - Manage high-volume data entry and project-related inquiries as requested. Requirements: - A high school diploma or an equivalent qualification. - Demonstrated experience in customer service or chat support is preferred. - Excellent written communication skills. - Strong problem-solving abilities. Apply tot his job