Live Chat Associate

We are seeking a highly motivated and detail-oriented Live Chat Associate to join our customer support team. In this position, you will be responsible for providing exceptional real-time assistance to our customers via live chat. Your primary focus will be delivering prompt, professional, and effective solutions to customer inquiries, contributing to an outstanding online customer experience. This role is ideal for individuals who are proactive, solutions-driven, and possess excellent communication skills. Key Responsibilities: Provide efficient, clear, and courteous support to customers via live chat, addressing a wide range of inquiries including product details, order status, technical troubleshooting, and account management. Troubleshoot and resolve customer issues in real-time, ensuring that customers’ concerns are addressed to their satisfaction. Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions within the company’s CRM system or support platform. Uphold [Company Name]’s high standards of service excellence by responding to customers in a timely and professional manner. Work collaboratively with other teams, including sales, technical support, and operations, to escalate and resolve complex issues. Continuously enhance product knowledge and stay informed of company updates to provide customers with the most accurate and up-to-date information. Monitor and track customer satisfaction metrics, addressing any areas of concern proactively. Ensure compliance with all company policies, procedures, and service standards. Qualifications: At least 1-2 years of experience in a customer service or live chat support role. Exceptional written communication skills, with the ability to express ideas clearly and concisely under time constraints. Strong problem-solving skills with a customer-focused mindset and the ability to resolve issues independently. Ability to manage multiple live chat conversations simultaneously while maintaining attention to detail and service quality. Excellent organizational and time management skills, with the ability to prioritize tasks effectively. Proficient with live chat platforms, CRM software, and general office applications. Familiarity with Zendesk, Intercom, or similar tools is a plus. Ability to work autonomously and as part of a collaborative team in a remote environment. High school diploma or equivalent required; Associate degree or higher preferred. Preferred Qualifications: Fluency in English and Spanish (or additional languages) is highly desirable. Previous experience in e-commerce, SaaS, or technology-based customer service roles. Familiarity with troubleshooting common technical issues or product queries. Compensation and Benefits: Competitive hourly rate or salary, commensurate with experience. Flexible work schedule and the ability to work remotely. Comprehensive benefits package for full-time employees, including health insurance, dental, and vision coverage. Paid time off (PTO), sick leave, and company-recognized holidays. Professional development opportunities and career advancement potential. Employee discounts on company products/services (where applicable). Created at 2025-01-29 11:07:34 Updated at 2025-03-03 00:00:13 Location: Remote (Canada, United States); About Bolnick Tax Group LLC: ## About us Bolnick Tax Group LLC is a full-service tax, accounting, and business consulting firm located in Marengo, IL. We specialize in providing comprehensive financial services to a diverse range of industries including construction, dentists, healthcare, hospitality, law firms, manufacturers, and real estate. Our mission is to deliver personalized and professional services to help our clients achieve their financial goals. ## Team background Our team at Bolnick Tax Group LLC is composed of experienced professionals with a deep understanding of the financial needs of various industries. We pride ourselves on our ability to offer expert advice and solutions tailored to the unique challenges faced by our clients. Our commitment to continuous learning and professional development ensures that we stay at the forefront of industry trends and regulations. ## Benefits and perks • Competitive salary packages • Comprehensive health insurance • Retirement savings plan • Opportunities for professional development and growth • Flexible working hours • Supportive and collaborative work environment ## Why you should work here At Bolnick Tax Group LLC, we believe in fostering a work environment that encourages innovation, collaboration, and personal growth. By joining our team, you will have the opportunity to work with a diverse group of professionals who are passionate about delivering exceptional service to our clients. We value the contributions of each team member and are committed to providing the resources and support needed to help you succeed in your career. Open positions: • Bolnicktax - Sample Job • Bolnick Tax Group LLC - Customer Service Specialist • Bolnick Tax Group LLC - Live Chat Associate