Junior Customer Care Professional (Full Time - ...

Junior Customer Care Professional (Full Time - Temporary 6 Months) Join to apply for the Junior Customer Care Professional (Full Time - Temporary 6 Months) role at American Express At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The role of Customer Care Professional includes the management of inbound calls of American Express customers. The goal is to meet and exceed customer expectations and provide a high-quality consulting service in compliance with corporate standards and objectives. Responsibilities Respond quickly and accurately to customer questions and issues. Offer customers outstanding solutions. Drive the highest levels of customer satisfaction and engagement. Suggest new ways to improve processes and customer care. Minimum Qualifications A passion for customer service with exceptional listening and relationship building skills. Strong verbal communication and engagement skills: professional, clear and friendly. Team playing spirit, while able to take initiative and work independently. Self‑motivated and positive thinker, creative and analytical. Ability to retain a substantial amount of product information, policies and procedural guidelines. Ability to respond expertly to adverse situations in a pressured environment, making quick and accurate decisions when faced with problems such as heavy call volumes, system difficulties and other challenges. Productive and results focused. Confident in giving and receiving feedback and in working to set targets. Previous experience in telemarketing or a call center environment is beneficial but not essential. Willingness to work in a shift pattern. Proficiency in English and Italian, both written and spoken, is mandatory. Role is based in Rome. Employment eligibility to work with American Express in Italy is required as the company will not pursue visa sponsorship for these positions. Benefits Competitive base salaries Bonus incentives Support for financial‑well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Seniority level Entry level Employment type Temporary Job function Other #J-18808-Ljbffr