Posted: Dec 16, 2025
Travel & Lifestyle Member Advisor Company: Atlas Location: Remote/Hybrid in NYC/SF Job Purpose & Summary Atlas is a fast-growing fintech company redefining luxury lifestyle access for our members. We’re seeking an experienced, service-driven professional to join our Travel & Lifestyle Member Services team. This role centers on delivering premium, concierge-style support for complex and high-value travel and lifestyle requests — including flights, hotels, villas, private charters, sporting events, concerts, and more. This is an ideal opportunity for a former luxury travel advisor, concierge agent, or lifestyle manager who thrives in fast-paced environments and is passionate about curating unforgettable experiences for discerning clientele. You’ll serve as a trusted point of contact, ensuring members receive white-glove support and seamless execution across every interaction. Key Responsibilities Manage end-to-end travel and lifestyle requests, including researching, booking, and coordinating: Commercial and private flights Luxury hotels, resorts, and villas Event access, and entertainment Ground transportation Provide timely, high-touch support to members via chat delivering thoughtful and personalized service Maintain deep familiarity with internal platforms and third-party tools to ensure efficient and accurate booking execution Act as a brand ambassador, reinforcing Atlas’s premium positioning through every interaction Identify trends and escalate member feedback to improve service offerings and internal processes Collaborate closely with our concierge partners, vendor networks, and internal teams to ensure smooth coordination and handoffs Contribute to the development of SOPs, macros, and knowledge base articles for travel & lifestyle workflows Required Qualifications & Skills 1-5 years of experience in luxury travel planning, concierge services, or lifestyle management Proven expertise in managing complex travel itineraries and high-end client preferences Deep knowledge of global destinations, luxury hospitality, aviation, and event access Strong communication and relationship-building skills, with a customer-first mindset High level of discretion, professionalism, and reliability Operationally sharp — able to work across tools, troubleshoot logistics, and manage multiple priorities at once Nice to haves: Experience with GDS platforms like Sabre, Amadeus, or Apollo Experience using Zendesk, CRM tools, or internal ticketing systems Personal or professional familiarity with boutique and luxury hotel brands (Aman, Six Senses, Belmond, etc.) Benefits & Perks Competitive salary and equity package Comprehensive health insurance 401(k) plan Unlimited PTO