Roadside Assistance Technician / Tow Driver

Roadside Assistance Technician / Tow Driver is a job that provides variety and independence, with opportunities to help others, solve problems, and provide great customer service. As a part of the Emergency Roadside Assistance team, you will operate a service truck or tow truck to assist AAA members and other motorists, utilizing GPS and maps to locate breakdown locations, and providing excellent customer service to ensure 100% member satisfaction. Requirements High school diploma or equivalent and a valid driver's license 21 years of age or older Valid state driver's license with minimal driving infractions / incidents Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties Strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations Benefits Hourly rates starting at $21.00 for North Carolina Overtime earning potential at time and a half the hourly wage Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am Fully paid training Medical, dental and vision benefits 401k with employer match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, rewards and much more Originally posted on Himalayas