Posted: Dec 19, 2025
About the position The position specializes in enhancing the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The role involves processing a variety of financial transactions accurately and efficiently, while adhering to established customer service standards to provide a differentiated experience by understanding customer needs and delivering solutions in critical moments. Responsibilities Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions. , Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet customer needs. , Engage in lobby management, meeting and greeting customers, and proactively addressing their immediate needs. , Accurately balance and process customer transactions efficiently following Bank Policy. , Take ownership of escalated account services issues until resolution; log all customer complaints accurately. , Transition identified sales opportunities and provide introductions to appropriate banking partners. , Complete branch-related operational activities such as cash ordering, vault, ATM, and wire transfer activities. , Process customer/account maintenance accurately. , Complete Consumer AML/BSA/KYC related activities. , Adhere to compliance/operational risk controls in accordance with Company or regulatory standards and policies. , Promote an environment that supports diversity and reflects the M&T Bank brand. , Maintain internal control standards, including timely implementation of audit points and issues raised by regulators. , Complete other related duties as assigned. Requirements High school diploma or equivalent (GED). , Minimum of 6 months customer service experience, including data entry and/or cash handling experience. , Proven verbal communication skills. , Proven interpersonal skills. , Demonstrated exceptional customer service skills. , Well-organized with proven time management skills. , Proven prioritization skills. , Proficient with internet user-level technology. Nice-to-haves Bilingual based on branch needs. Benefits Competitive pay range of $18.00 - $25.76 Hourly (USD). Apply Job!